Frequently Asked Questions

EventraiseHub is an all-in-one event and fundraising platform for schools, nonprofits, and community groups. Run donation drives, ticketed events, RSVPs, volunteer signups, peer-to-peer personal pages, and mobile auctions — with PayPal checkout, realtime progress, and organizer dashboards.

Use Sign Up at /auth/register. Enter your name, organization, and US mobile number. We send a one-time SMS verification code (Twilio Verify). There is no email-and-password organizer login — use the same phone flow at /auth/login to return.

There is no subscription fee to create events. A platform fee of 8.99% applies to eligible donations to cover payment processing, hosting, and maintenance. Ticket and auction pricing follow the fee rules shown at checkout.

The Admin Console at /admin/login is for EventraiseHub platform operators only (reports, payouts, admin roster). It uses a separate email, phone, and password — not organizer phone login. Event organizers use /auth/login.

After signing in, open your dashboard and create an event. Choose the type (donation, ticketed, RSVP, volunteer, sponsorship, etc.), add details and goals, then publish. You will get shareable links for the event and any linked P2P or auction experiences.

All new checkout uses PayPal. Supporters can pay with major cards, PayPal balance, Venmo, or Pay Later where PayPal offers it. Legacy Braintree card flows are no longer supported on the platform.

When your event ends, request a cash out from Organizer Payouts. Transfers are processed manually by our team via your selected method (PayPal, Venmo, or ACH). You will be notified when the transfer is initiated.

Checkout is oriented around USD through PayPal. PayPal determines which funding instruments are available in each country. Contact us if you need guidance for a specific cross-border scenario.

Supporters who sign in can launch a personal page at /p/[slug] tied to your event — with a story, goal, and live thermometer. Donations made through that link credit their campaign total automatically.

Yes. Enable teams for your event so fundraisers can join a team, compete on leaderboards, and see rank updates. Matching gift rules can amplify donations up to configured caps.

Organizers can configure matching gifts for an event. When a qualifying donation is made, the platform applies the multiplier until the matching pool is exhausted, with totals reflected on the fundraiser and event views.

Create an auction under your event. Bidders register on their phone and vault a PayPal payment method once. They browse lots, place bids with preset increments, and see high bids update in realtime. Lots can anti-snipe (extend closing time) when bids arrive in the final minute.

Payment methods are vaulted at registration; the winning amount is captured after the lot closes (capture-on-win). Failed captures are flagged for the organizer console so staff can follow up.

After placing a bid, bidders can allow Web Push for instant outbid alerts. SMS may also be sent where messaging is configured (US bulk SMS requires carrier-approved 10DLC registration). In-app notifications are stored in the bidder account when signed in.

We use industry-standard encryption, secure PayPal processing for payments, and row-level security in our database. Organizer sessions use verified phone auth; admin access is limited to approved platform admins.

Yes. Event pages, donation flows, P2P thermometers, leaderboards, and auction bid sheets are built mobile-first so organizers and supporters can participate from any device.

Start with this FAQ and the Getting Started guide. For account or payout issues, use the Contact page. Platform admins with console access should sign in at /admin/login for operational tools.